At Doonspedo, we are committed to creating a safe, respectful, and trustworthy environment for passengers, drivers, partners, and all members of our community.
These Community Guidelines establish the standards of behavior expected from everyone using the Doonspedo platform. By accessing or using our services, you agree to follow these guidelines.
Failure to comply may result in warnings, temporary suspension, permanent account removal, or legal action where applicable.
All users must treat others with dignity, courtesy, and respect.
Be polite and professional.
Communicate respectfully.
Respect personal boundaries.
Cooperate during rides.
Follow lawful instructions when appropriate.
Verbal abuse.
Threatening language.
Intimidation.
Bullying.
Offensive gestures.
Hate speech.
Aggressive conduct.
Any behavior that creates fear, discomfort, or harm may result in immediate action.
Doonspedo maintains a strict zero-tolerance policy regarding harassment.
Unwanted physical contact.
Sexual advances.
Inappropriate comments.
Repeated unwanted communication.
Stalking.
Offensive remarks about appearance, gender, religion, nationality, disability, or other personal characteristics.
Users found engaging in harassment may be permanently removed from the platform.
Discrimination is strictly prohibited.
Every user deserves equal treatment and access to services.
Safety is a shared responsibility.
Verify vehicle and driver details before entering.
Wear seat belts whenever available.
Avoid distracting the driver.
Follow reasonable safety instructions.
Obey all traffic laws.
Drive safely and responsibly.
Keep vehicles roadworthy and clean.
Verify passenger pickup details.
Avoid distracted driving.
Any activity that endangers safety may result in account suspension.
Users must not use Doonspedo for illegal purposes.
Drug-related activities.
Human trafficking.
Transportation of illegal goods.
Fraudulent transactions.
Theft.
Criminal conduct.
Any violation of applicable law.
Doonspedo may cooperate with law enforcement authorities when legally required.
Creating fake accounts.
Using false identities.
Manipulating fares.
Submitting false complaints.
Payment fraud.
Incentive abuse.
Account sharing.
Document forgery.
Fraudulent activity may result in permanent account termination and legal action.
Respect the driver’s vehicle.
Avoid damaging vehicle interiors or equipment.
Maintain cleanliness during trips.
Maintain clean and safe vehicles.
Protect passenger belongings.
Handle lost-property reports responsibly.
Intentional property damage may lead to financial liability and account suspension.
Communication through the platform should remain professional and relevant to the trip.
Send abusive messages.
Make threats.
Use obscene language.
Spam or repeatedly contact other users.
Share offensive content.
Communication channels are intended solely for transportation-related purposes.
Passengers must not engage in behavior that creates safety risks due to intoxication or substance abuse.
Any report involving impaired driving will be investigated immediately.
Users must comply with applicable laws regarding weapons and dangerous items.
Doonspedo reserves the right to restrict transportation of any item that may threaten safety, including:
Users are responsible for protecting their accounts.
Share login credentials.
Allow unauthorized persons to use your account.
Create multiple accounts for fraudulent purposes.
Users should immediately report suspected unauthorized account access.
Ratings and feedback help maintain service quality.
Provide honest reviews.
Avoid false reporting.
Report genuine safety concerns.
Abuse of the rating system may result in account action.
Safety incidents.
Harassment.
Fraud.
Discrimination.
Policy violations.
Suspicious activity.
Reports will be reviewed by the Doonspedo support team and handled in accordance with applicable policies.
Educational warnings.
Temporary account restrictions.
Ride access limitations.
Account suspension.
Permanent account deactivation.
Legal action where appropriate.
The severity of enforcement will depend on the nature and frequency of the violation.
Doonspedo may update these Community Guidelines periodically to improve safety, compliance, and user experience.
Updated versions will be published through official channels, including the website and mobile applications.
Continued use of the platform after updates constitutes acceptance of the revised Guidelines.
For questions, concerns, or reports related to Community Guidelines, please contact:
Email: support@doonspedo.com
Phone: +91 96272 17655
Website: www.doonspedo.com
Doonspedo is committed to building a transportation community based on Safety, Respect, Integrity, and Trust. By working together, we can create a positive experience for every rider and driver on the platform.
Doonspedo – Safe Rides, Trusted Connections.